FAQs

Hi! We are sorry in case you're having trouble, alas, sometimes it happens.

Here are the difficulties, our customers encounter most often:

DOWNLOAD and IMPORT

HOW to DOWNLOAD from GOOGLE DRIVE STORAGE
How to download you order from the Google Drive
storage cloud as a single .zip archive:
1.Open your PDF document (or simply
drag it into your browser), click download.
2. Highlight the folders to download.
3. Right-click the selected area and choose the Download option from the drop down menu.
Note: In case you're still in a debacle with your download, please let us know and in 4-6 hours max (but it's much faster usually), we will send you a direct link to the .zip archive.

HOW to IMPORT in PROCREATE 5
It appears that the most reliable way to import .ABR brushes in the app is as follows:
1. After your PDF redirects you to Google
Drive storage, double-click the .ABR brushes
folder.
2. Right-click the .ABR file.
3. When the drop-down menu is out, choose >Open with, and then navigate into Procreate 5.
Here's another method to import .abr brushes into Procreate 5
from the Google Drive storage cloud:
Save your .abr files to the Files app on your iPad in the Procreate brushes folder. Then, when you have the canvas open in Procreate 5, just press on the "Brush" icon, press the "+" and then "Import" (all the icons are in the upper right corner). This will take you to the Files app. When you click on an .abr file, it imports the .abr brushes into the brushes panel in Procreate.
https://procreate.art/handbook/procreate/brushes/brushes-share/
Note: Sometimes, due to unknown soft failures, it's required to restart your app or device to get the process of importing brushes run more smoothly.

We apologize in case you haven't find the answer to your question, and if it's so, please contact us via our email valuablesfordesign@gmail.com. We reply in 4-6 hours max (but it's much faster, usually, due to the time zones of our countries). Still, we are always here for our customers ready to help! Thank you!